Our services to you start when you contact us, whether by telephone or calling personally; and extend often way beyond the day of the funeral. On initial contact we will ask for preliminary details, whereupon if the deceased has died at home or in a private nursing home we will remove the deceased to our private chapel, after the doctor has seen the deceased.
We would then arrange for a member of our staff to meet with you to discuss the funeral arrangements, either in our office in Cheddar or at your own home if you would prefer.
Whilst arranging the funeral, we will advise you on costs and charges to be incurred, culminating in a full written estimate. The funeral account itself is divided into two separate parts, the Funeral Director's Charges and the disbursements. These contain our professional fees and overhead costs, which include the provision of a 24 hour a day on call rota, our professional services in making the funeral arrangements and arranging documentation and necessary personal attendances, the conveyance of the deceased to our private chapel rest rooms and the use of the same until the day of the funeral.
Relatives and friends often wish to visit the deceased and pay their last respects before the day of the funeral. We will only allow this on the specific request of the family. The last time you saw a loved one may have been a distressing memory, perhaps in hospital or for the purposes of identification. In any event we believe that, in asking us to look after a member of your family, you would like to be certain that the best that could be done for your relative has been done whether you wish to visit the deceased before the funeral or not.